Passngr Terms and Conditions

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General Information

Passngr is your personal airport service app. With Passngr you will receive relevant information and offers at the right place and at the right time for your stay at participating airports – currently at the airports in Munich, Hamburg, Düsseldorf, Frankfurt and Münster/Osnabrück.

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Contact

The Passngr application is offered and operated by the

Flughafen München GmbH
(until July 6th, 2023 by InfoGate Information Systems GmbH)


Business address: Nordallee 25, 85356 München-Flughafen
Postal address: P.O. Box 23 17 55, 85326 München-Flughafen
Email: info@munich-airport.de
Telephone: +49 89 975 00
Company register: Munich Registry Court HRB 5448
VAT ID number: DE 129 352 365

Management Board
Jost Lammers (CEO and Chairman of the Management Board)
Nathalie Leroy (CFO and Director of Infrastructure)
Jan-Henrik Andersson (Managing Director of Commercial and Security)

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Information and Offers

Passngr is free of charge and provides information about your flight and your stay at the airport. You can also use the app to book offers of the participating airports and their partners.

Various basic services of Passngr can be used without creating a user account. You can, for example, receive flight information, select your landing or departing flight to receive matching offers, or activate push-notifications.

In the app Flughafen München GmbH merely presents information that is provided by third parties. Flughafen München GmbH does not assume any warranty or liability for correctness and/or completeness of the information presented. To the extent information or services are provided free of charge Flughafen München GmbH shall only be liable for intent and gross negligence.

The flight information of Passngr shall be understood as supplemental to the information provided by the airline or the tour operator with whom you have booked the flight. In case of inconsistencies or discrepancies (e.g. whether or not a flight is delayed or cancelled) you must contact the airline or the tour operator as your responsible contract partner.

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User Account

We recommend that you create a personal user account. This will permit you to store your personal app data in the user account and thereby have access to all of Passngr´s functionalities. You can create an account just by entering your email address and a password. Under “My Account” you can add your name, address and additional data to your account, modify your data, or delete your account.

To complete the registration process we will send you an email with a link to a confirmation website. Please confirm your account by clicking on this link within 24 hours after the registration. Without confirmation your registration data will be deleted. If you cannot find our email in your inbox (or in your spam folder) please contact our support.

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Termination

You can remove the app from your device and delete your user account at any time without having to provide a reason.

Flughafen München GmbH reserves the right to discontinue the Passngr application and the associated services at any time.

If you abuse Passngr or in case of severe or repeated violations of the terms and conditions we reserve the right to disable your user account and/or to block your device for the use of Passngr.

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Individual offers of airports or their partners

For the advertised or offered services the respective service provider mentioned in the app (i.e. the specified airport or its partner) shall be exclusively responsibility. The respective terms and conditions, data protection notices and potential payment terms of this service provider apply as stated during the booking process. If you have any questions concerning a booked service please contact the responsible provider.

This also applies if the app forwards you to an external website to complete the booking process. The provider, its terms and conditions and the remuneration will be specified on the external website.

Offers for fee-based services are non-binding for the respective provider. If you book such a service you submit your binding offer to conclude a corresponding contract by clicking on “Buy now”. This offer is accepted upon confirmation of payment processing.

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Payment of booked services

Flughafen München GmbH uses the payment service provider

Novalnet AG
Gutenbergstraße 2
85737 Ismaning
Telephone number: +49 89 923068320

to process payments for the various providers of bookable services that are offered within the app. For this purpose, Novalnet AG requires certain information, including your personal data. These data are: your name and address, bank account number and bank identification code or credit card number (including validity date), the invoice amount, currency and a transaction number.

You can choose to pay either by credit card, SEPA direct debit or online money transfer. We reserve the right to exclude certain methods of payment in specific cases. We do not accept payment by cash or check. In case of loss we assume no liability unless we have caused the loss intentionally or with gross negligence.

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Modifications of the app and these terms and conditions

We reserve the right to modify or amend the Passngr app at any time, always provided that such modifications do not cause an unfair disadvantage for its users.

We further reserve the right to modify or amend these terms and conditions with your approval – particularly if this is necessary to ensure a smooth and secure operation of the app. Such modifications of these terms and conditions will be sent to you by email or notified within the Passngr app. Your approval is deemed given if you do not object to the modification within one month after being notified. As part of the notification you will be reminded that failing to object will have this consequence.

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Languages

At the moment the Passngr app is only offered in English and German language.

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Final provisions

Our relationship regarding the Passngr app shall be subject to German law (excluding any references to other jurisdictions and the United Nations Convention on Contracts for the International Sale of Goods – CISG). For contracts with consumers having their habitual residence in a member state of the European Economic Area this choice of law shall not, however, have the result of depriving the consumer of the protection afforded to him by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable.

For merchants, legal entities under public law or special funds under public law as well as for persons who do not have a general place of jurisdiction in the European Economic Area, the exclusive place of jurisdiction for all disputes arising from or in connection with the Passngr app is Munich, Germany. This does not apply to the order for payment procedure and other mandatory legal venues which cannot be derogated by agreement of the parties.

Our company is under no obligation and unwilling to participate in dispute resolution proceedings before an alternative consumer dispute resolution board.

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